FAQs

For optimal use of the VIVIFIE website and its functions, please make sure you are using your browser's newest available versions (we recommend Google Chrome, Mozilla Firefox, Edge & Safari). You should also try clearing your browser cookies and cache.

You will receive an email with your VIVIFIE coupon code within 24 hours after your subscription. This coupon code is valid on all purchases on VIVIFIE.com - excluding crowdfunding purchases, VIVIFIE luxe range, new additions, and bundles. Your discount amount will be calculated from the total product price.

Unless specified, VIVIFIE coupons cannot be combined with other promotional offers. They apply to any item in the current promotion but are calculated based on the original, non-discounted product price.

It is not possible to apply more than one coupon code per order. However, there is no limit to the number of orders you can make.

Thank you for your kind offer. We need testers! Please try to send an email to tester@vivifie.com.

There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over (outside EU & US). You will need to take care of them yourself when receiving the shipment, but rest assured your VIVIFIE order will soon be heading your way.

All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company’s webpage. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.

Yes, but only in the USA. Orders to PO boxes are sent out via USPS. Take your pick and get ready to give a warm welcome to your new friend.

The Taxpayer Identification Number is a personal identifying number generally used for tax purposes. When shipping a parcel to one of the countries listed below, the Customs office must request the receiver to provide his/her TAX ID. If this information is not available, the package will be returned to the shipper. To accelerate the delivery process and assure its success, we ask you to provide this information together with your shipping address when completing your shopping experience. If you do not possess a TAX ID in the Country where you want to receive your parcel, please provide a shipping address in an alternative country or contact service@vivifie.com for further support. When shipping to the following countries, it is mandatory to provide the TAX ID, which name varies according to the Country of residence, as listed:

• Argentina - CUIL / CUIT
• Bolivia - NIT
• Chile - RUT
• Colombia - ITIN / CC / RUT / NIT
• Costa Rica - CJ / PIN / PFN
• Ecuador - RUC
• Guatemala - NIT
• Nicaragua - RUC
• Panama - RUC

To safeguard your security, VIVIFIE does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will only be processed after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason.

VIVIFIE accepts the following forms of payment for online purchases: Visa, American Express, Mastercard, Google Pay, Apple Pay, PayPal, Alipay, Sezzle, Klarna, and Diners.

Internet orders are usually shipped within two days of approving an order. Most orders are delivered within five days of shipment, but be aware that this can vary depending on the country. You can always check your order's status by logging in to your VIVIFIE account and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone. For more detailed information about our shipping options, please visit our Shipping information page.

Regular shipping of VIVIFIE products is free, but we also offer other shipping options that may require additional duties, fees, or taxes outside the EU and US raised by the authorities in your country that we have no control over. More information on these options is available on our Shipping information page.

If you changed your mind about your purchase, it might be returned unopened and unused within 14 days of product reception. Please review our Return and Refund Policy.

Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.

All VIVIFIE pleasure sex toy are made of specially engineered body-safe silicone. All of our sex toys are made of 100% medical-grade silicone. Most importantly, all devices are made for longevity and endurance for safe use on all intimate occasions. Make sure to keep your devices in a dry and safe place without exposure to extreme heat or direct sunlight.

Yes, all VIVIFIE sex toys are 100% waterproof to maximize your pleasure. Also, they are super easy to clean. In fact, why not take a nice bath or a warm shower and see for yourself? Work can wait.

Always use water-based moisturizers, preferably VIVIFIE products, since they are developed to maximize your pleasure. Avoid using silicone-based moisturizers as they could damage the silicone of your device. You wouldn't want anything to happen to something that makes you so happy, right?

All VIVIFIE sex toys need to be charged before you first use them. After that, only power them when they are completely empty to save their battery life. Lights will start to blink, indicating a recharge is needed. When the lights are steady, the device is fully charged, and you're ready to go.