Privacy is Our Priority: Discreet Shipping
At VIVIFIE, we understand the importance of privacy. All our products are shipped in plain, unmarked packaging to ensure complete discretion. This means that no one will know what’s inside your package, including the courier service.
Whether you’re purchasing our signature spinning sex toys or any other product, rest assured that your order will arrive in a plain box with no branding or references to its contents.
We Offer Global Free Shipping
VIVIFIE is committed to providing fast and reliable shipping to our global customers. We offer free shipping worldwide! Shipping costs may vary based on your location, and we will always notify you of any additional charges at checkout.
Please note that due to specific international import laws, we do not ship to certain destinations, including: Islamic countries, India, Brazil, African countries, and Moldova.
In-Stock Products Shipping
To provide quicker delivery, we maintain regional warehouses in the USA, Europe, and Canada. When you purchase an in-stock item, it will be shipped directly from the nearest warehouse, ensuring fast delivery. Products, such as our popular Windmill Sex Toys, will ship directly from the US warehouse if you're located in the United States.
You can expect delivery in approximately 3-5 business days for in-stock items in your region, depending on your location.
Order Processing Time
We process all orders within 24-48 hours on business days. Once your order is processed, it will be shipped within 48-72 hours, depending on the shipping option you’ve selected.
Orders placed over the weekend or on holidays will be processed the next business day.
Shipping Time for In-Stock Products
Once your in-stock product is dispatched, you can expect delivery within 3-5 business days. Please note that if your item is out of stock, we will arrange shipment directly from our factory, which typically takes about 2 weeks for delivery.
Pick-up from FedEx/UPS Store
If you prefer to pick up your package from a FedEx or UPS store, please specify your local store address when placing your order. Should you be unavailable for home delivery, we can arrange for your package to be delivered to a nearby store for easy pickup.
FedEx/UPS Delivery
VIVIFIE partners with reliable logistics companies like FedEx and UPS to ensure timely and safe delivery of your orders. Whether you choose standard or expedited shipping, your order will be delivered with care and efficiency.
Customs Duties and Taxes
Certain countries may require customs duties or taxes upon delivery. The buyer is responsible for any import fees, taxes, or duties incurred. These fees are typically collected by the courier or customs office at the time of delivery.
For example, customers in Australia or Canada may face additional import duties based on the value of the product. You will be notified if any additional charges apply before shipment, and we will assist you with the process.
Countries with No Import Fees
Customers located in the US enjoy a tax-free shipping experience. Additionally, several European countries, including the UK, Germany, France, and others, do not require import duties or taxes.
However, customers in countries like Canada or Australia may experience different tax regulations. Please check with your local customs for any specific rules regarding import taxes.
